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More Reporting Errors at YSS

Posted by Josh on Tuesday, May 2nd, 2006.

We have found reporting errors in another Yahoo Sponsored Search account that we manage. The report center reports are clearly missing the vast majority of clicks, in one case showing $11 in fees for a month in which more than $750 in charges were accrued. This is the 2nd time in as many months that we have encountered this issue.

There is also a interface bug on the first of every month on the main startup screen. Selecting Month-To-Date refers to the prior month, and Previous Month will summarize the month before that.

Yahoo’s support team is aware of both issues.

© Web 1 Marketing, Inc.

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Categories: Search Engine Advertising, Yahoo Sponsored Search.

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2 Responses to “More Reporting Errors at YSS”

  1. Josh Says:
    May 5th, 2006 at 11:36 am

    It’s Friday afternoon on the west coast, and I still have yet to hear from Yahoo about the reporting errors.  They had promised to get back to me by the end of the week.

  2. Josh Freedman Says:
    May 23rd, 2006 at 8:00 am

    Over the weekend I received an email from YSS support indicating that they are aware of the problem and that engineers are looking into it. That’s right: three weeks later and they still have not fixed the reporting problem.